Privacy Policy

Bluenova Bio ("we", "us") supplies research-use-only compounds to laboratories and independent researchers. This policy explains what personal data we collect through bluenovabio.com, why we collect it, how we protect it, and the choices you have.

Information we collect

• Account data: name, email address, and password hash when you register.
• Order data: shipping and billing address, phone number, items purchased, order total, and payment confirmation reference. We do not store full card numbers — payments are processed by our PCI-compliant payment processor.
• Age & researcher certification: a record that you confirmed you are 21+ and that products are for in-vitro research use only.
• Communications: messages you send through our contact form, chat assistant, or email, and SMS opt-in status if you enter your phone number for a discount offer.
• Device & usage data: IP address, browser type, referring page, and pages viewed, collected via standard server logs and privacy-respecting analytics.

How we use your data

We use your information to fulfill and ship your orders, provide certificates of analysis, respond to support requests, prevent fraud and abuse, comply with legal obligations, and — only if you opt in — send you order updates, restock notifications, and promotions by email or SMS. Message and data rates may apply; reply STOP to unsubscribe from SMS at any time.

How we share data

We do not sell your personal data. We share the minimum necessary data with vetted service providers who help us operate the business: payment processors, shipping carriers, our email/SMS delivery provider, cloud hosting and database providers, and analytics. We may disclose information when required by law or to protect our rights and the safety of others.

How we protect your data

All traffic to bluenovabio.com is encrypted in transit with TLS. Customer records are stored in an access-controlled database with row-level security so that account and order data is only accessible to the authenticated owner and authorized staff. Passwords are one-way hashed. Administrative access is limited to named personnel and audited.

Data retention

We retain account and order records for as long as your account is active and for the period required by tax, accounting, and consumer-protection law. You may request deletion of your account at any time; we will remove or anonymize personal data except records we are required to keep.

Your rights

Depending on where you live, you may have the right to access, correct, port, or delete your personal data, to opt out of marketing communications, and to lodge a complaint with your local data-protection authority. To exercise any of these rights, email privacy@bluenovabio.com.

Cookies

We use strictly necessary cookies to keep you logged in and maintain your cart, and limited analytics cookies to understand aggregate site usage. You can control cookies through your browser settings; disabling strictly necessary cookies will break checkout.

Children

Our site and products are not directed to anyone under 21. We do not knowingly collect information from minors. If you believe a minor has provided us data, contact us and we will delete it.

Changes & contact

We may update this policy from time to time; the "Last updated" date above reflects the latest revision. Questions or requests? Email privacy@bluenovabio.com.